Shipping policy

Shipping

Most orders are processed and shipped between 1-5 business days. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact thechaacompany@gmail.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. 

International rates are available at checkout. International packages may be subject to customs, duties, or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs and we are not responsible for the loss, damages, or theft of your package once delivered.

Returns

All of our products are carefully inspected before they are shipped. Due to the nature of our products, all sales are final. However, please get in touch if you have questions or concerns about your specific item with proof of purchase and a photo of the item’s condition. You can always contact us for any questions at thechaacompany@gmail.com. 

Damages and Issues

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.